Corrections, refunds and reversals

Issued invoices and recorded payments are never edited or deleted. Instead, you record a correction alongside them, so the history stays intact.

Credit or void an invoice

From an invoice’s Payments and corrections page, under Record a document correction:

• Credit reduces what’s owed. Enter Credit excluding GST (AUD cents), Credit GST (AUD cents), a Document reference (such as your credit note number) and a Reason, then select Record credit.
• Void cancels the invoice completely. Enter the Document reference and Reason, then select Record void.

A credit changes what’s owed. It doesn’t refund any cash. If cash has already been allocated against the invoice, release it first (see below).

Allocate leftover credit

If a payment was more than the balance, the extra is unapplied credit.

1. Open the payment from Payment history.
2. Under Allocate unapplied credit, choose the Invoice or settlement and enter the Allocation (AUD cents).
3. Select Allocate credit.

Release an allocation

On the Recorded payment page, enter a Reason to release allocation next to the allocation and select Release allocation. The cash becomes unapplied credit again.

Record a refund

When you’ve returned money:

1. Open the payment.
2. Under Record external refund, enter Refund (AUD cents), Refund date, Method and Reference.
3. Select Record refund.

A refund records cash going back. It doesn’t create a credit note or change the invoice.

Undo a mistake

If you recorded a payment by mistake:

1. Open the payment.
2. Under Reverse a recording error, enter a Reversal reason.
3. Select Reverse recording.

The balance reopens and the original record is kept, marked Reversed. Reverse any refunds on that payment first.