Troubleshooting
| Message | What it means | Fix |
|---|---|---|
| Act or invitation unavailable. | The invitation is expired, revoked or resent, or you’re signed in with a different or unverified email. | Sign in with the invited email, verify it, and reopen the latest link. Otherwise ask for a new invitation. |
| This form has expired. Reload the page and try again. | The page was open too long. | Reload and try again. |
| This has changed. Refresh and try again. | Someone else changed the same thing. | Reload to see the latest, then redo your change. |
| You do not have permission to make this change. | Your role doesn’t allow it. | See Roles and permissions. |
| Booking creation unavailable. | Only owners and managers can create bookings. | Ask an owner to make you a manager. |
| Booking billing unavailable. | You need finance access. | Ask the owner to tick Finance access for you. |
| Use a date and time with an explicit UTC offset. | The booking time is missing its offset. | Use the format 2026-12-12T20:00:00+11:00. |
| Choose a booking issuer in Billing and customer before previewing allocations. | The booking has no issuer. | Set one on the Venue billing tab. |
| Ask this member to create a billing profile and save their payee choice in Billing setup. | The musician hasn’t shared a payee. | They save it on the act’s Billing setup tab. |
| Publish booking invitations before publishing an allocation. | The booking is still a draft. | Select Publish invitations first. |
| Preview has expired. Preview the allocation again. | Previews last 30 minutes. | Select Preview allocation again. |
| Unallocated: … Overdrawn or unallocated pools cannot be published. | The split doesn’t add up to the pool. | Adjust amounts, weights or percentages. Percentages must total 100%. |
| A billing customer and published allocation are required. | You can’t create a venue invoice yet. | Add a customer and publish the allocation. |
| The source details changed after your review. | Something changed after you opened the draft. | Reopen the invoice, review it and issue again. |
| The venue must confirm the booking before you can send its invoice. | No current venue confirmation. | Send a confirmation or record their acknowledgment. |
| Accept the current allocation before creating an invoice. | You haven’t accepted the latest revision. | Open My money and select Accept financial proposal. |
| Enter the externally determined withholding amount, including 0 when no tax is withheld. | The withholding field is blank. | Enter 0 if nothing’s withheld. |
| The invoice amount or GST differs from the accepted allocation. | The member invoice doesn’t match. | Ask for a corrected invoice. |
| Approve the supplier invoice and record an external zero-withholding determination before allocating cash. | The invoice isn’t approved yet. | Review it first. |
| Use integer AUD cents. | The amount has a decimal point or $ sign. |
Use whole cents: 25000 for $250. |
Still stuck? Expand ⓘ Help with this screen in the app, or contact the giggd team.