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Venue confirmations

A venue confirmation emails the venue the agreed details: date, times, total, tax wording and terms. The venue confirms with a single-use link. They don’t need a giggd account.

You need finance authority in the act. The booking must be Tentative or Confirmed.

Prepare and send a confirmation

Section titled “Prepare and send a confirmation”

  1. Open the booking and go to the Confirmation tab.

  2. Under Prepare a venue confirmation, check or fill in:

    Field Notes
    Venue recipient email Prefilled from the billing customer. Change it if someone else should confirm.
    Agreed total (AUD) Prefilled from the published financials, including GST if your issuer is registered. Edit it if needed.
    Reviewed tax wording For example Amount includes GST or No GST — supplier not registered. giggd doesn’t calculate tax here.
    Agreed terms Set times, cancellation terms, rider and so on.
    Booking contact details Who the venue should contact.
    Venue acknowledgment reminder No reminder, 24 hours before the booking, 3 days before the booking or 7 days before the booking.

  3. Select Save and preview confirmation. This saves a version and shows exactly what the venue will see. Nothing is sent yet.

  4. Check the preview, then select Send this confirmation.

You’ll see Confirmation queued. Delivery status is shown below. The email’s subject is Booking confirmation from giggd.

How the venue confirms

Section titled “How the venue confirms”

The venue opens the link in the email, reviews the details and selects Confirm this booking. The link:

  • expires 48 hours after you send it
  • can be used once
  • stops working if the booking’s details or financials change, or you send a newer confirmation

Once they confirm, the Confirmation tab shows Venue confirmed this booking at the time they confirmed. If the issuer, customer and published financials are all set, giggd creates a draft venue invoice automatically. See Venue invoices.

The venue confirmed another way?

Section titled “The venue confirmed another way?”

If they replied by email or phone instead:

  1. Open the sent confirmation on the Confirmation tab.
  2. In How the venue acknowledged this version, describe it. For example Replied by email 14 Nov, from bookings@thevic.com.au.
  3. Select Record venue acknowledgment.

Delivery status

Section titled “Delivery status”

Each sent confirmation shows a delivery status: Pending, Accepted, Delivered, Bounced, Suppressed, Dead or Uncertain. If it’s Bounced, Dead or Uncertain, follow up with the venue directly.